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Help
Our customer service is always here to help. Check out our Frequently Asked Questions for some of the most common questiosn and answers. If you cannot find the answer you are looking for, please contact us in any of the ways below.
Frequently Asked Questions
Artwork & Design Help
- Can I use my own design?
- How do I know what my design will look like?
- Do you offer direct to garment (DTG) printing?
- What is turnaround time for artwork?
- Why do I need to approve artwork?
- I approved my artwork, but I still need to make changes. How can I do that?
- My proof shows color varieties of my artwork, but I need to approve only one version. How do I do that?
- What can I change about my artwork?
- How many edits can I make and what is the cost?
- Can you create artwork for me?
- Do you offer custom names and/or numbers printed on some items?
Collecting Orders
Submitting Sizes
Payments
- What credit cards do you accept?
- Who do I make my check out to?
- Where do I find my invoice number?
- Where can I get a receipt of my credit card payment?
- How do I send in my purchase order?
- I have already paid, but I need to add orders. Can I do that?
- I have a tax ID number. How do I give that information?
- How long do I have to pay after I send in a purchase order?
- What are my payment options?
eStore Frequently Ask Questions
- What is the process when setting up an eStore?
- Is there a fee?
- How does pricing work?
- Can we ship direct to your students, Family members & staff?
- Based on previous stores- do you have any recommendations?
- The fewer designs, the better.
- Is there a limit on items in the estore?
- Is there a limit on designs for shirts?
- Can we reopen a store?
- Returns/shortages
- How do I get my groups order started into production.
- Do you want to extend your deadline?
Shipping & Production Questions
eStore Ordering Questions
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This is my 4th year working with Krista at Spiritwear and to say that she goes above and beyond is putting it mildly. She is so quick in her email responses. She has a keen sense of being able to take my thoughts and ideas and relate them to her ar...- Amy Green from Castro Valley, CA