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Help
Our customer service is always here to help. Check out our Frequently Asked Questions for some of the most common questiosn and answers. If you cannot find the answer you are looking for, please contact us in any of the ways below.
Frequently Asked Questions
Artwork & Design Help
- Can I use my own design?
- How do I know what my design will look like?
- Do you offer direct to garment (DTG) printing?
- What is turnaround time for artwork?
- Why do I need to approve artwork?
- I approved my artwork, but I still need to make changes. How can I do that?
- My proof shows color varieties of my artwork, but I need to approve only one version. How do I do that?
- What can I change about my artwork?
- How many edits can I make and what is the cost?
- Can you create artwork for me?
- Do you offer custom names and/or numbers printed on some items?
Collecting Orders
Submitting Sizes
Payments
- What credit cards do you accept?
- Who do I make my check out to?
- Where do I find my invoice number?
- Where can I get a receipt of my credit card payment?
- How do I send in my purchase order?
- I have already paid, but I need to add orders. Can I do that?
- I have a tax ID number. How do I give that information?
- How long do I have to pay after I send in a purchase order?
- What are my payment options?
eStore Frequently Ask Questions
- What is the process when setting up an eStore?
- Is there a fee?
- How does pricing work?
- Is there a minimum order on eStore Campaigns?
- Based on previous stores- do you have any recommendations?
- The fewer designs, the better.
- Is there a limit on items in the estore?
- Is there a limit on designs for shirts?
- Can we reopen a store?
- Returns/shortages
- How do I get my groups order started into production.
- Is the cost shown on this campaign page different than you expected?
- Is your campaign showing a negative balance/loss?
- Do you want to extend your deadline?
- How do I determine my bulk unit pricing when we are ordering the same artwork on various products.
Shipping & Production Questions
eStore Ordering Questions
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Thanks again, Tripp, for being such an easy vendor with whom to do business. I do appreciate you expediting this process for us. Kudos for another successful collaboration. Robert- Robert Randolph from Silver Spring, MD